Returns
You may return new, unworn or unused products within 30 days of the date the products were shipped to you. All items must be returned to us in fully resalable condition and in the original packaging. You can exchange for a different style up to the value of the original order, or return the items for a refund then place a new order. Please allow up to 30 days for your refund to be processed, however this is normally done within 3-5 days of receipt.
Personalized Products
Please note that we do not offer standard returns on any of our personalized products.
Returning Incorrect Products
We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
Returning Faulty Products
This only applies to products purchased via this website that are within warranty. Product purchased in a store or on another website must be returned to the original place of purchase. It is essential for both hygiene and for a thorough assessment that faulty items are returned to us in a clean, dry and presentable fashion. Occasionally a white powdery 'bloom' may appear on your boots. This is not a defect, but a release of natural protective wax that can be easily wiped clean with a damp cloth.
